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001 — WorkIllustrative engagements

Delivered at scale. Across the world.

A selection of engagements — from standing up capability centers to embedding AI in the factory. Client identities withheld for confidentiality.

/01

GCC Design, Transition & Go-Live

Diversified Conglomerate · India
Challenge
A leading conglomerate with 15 strategic business units needed a single Sourcing & Procurement capability center — without disrupting live operations across its units.
Approach
End-to-end organization, process and technology design, followed by a sequenced transition and a zero-disruption go-live of the GCC.
Outcome
A standardised, governed procurement operation stood up across all 15 business units, with Day-1 SLAs and consolidated spend visibility.
/02

Next-Gen BPO Architecture

Global BPO Provider
Challenge
One of the largest global BPO services providers needed to move from labour-led delivery to an automation- and AI-led model to protect margin and quality.
Approach
Designed and built an integrated automation platform with an AI-driven intelligent process delivery architecture spanning core back-office towers.
Outcome
A reusable delivery architecture enabling low-touch / no-touch processing and AI-assisted decisioning across client engagements.
/03

SCM Centre of Excellence

Leading Indian Enterprise
Challenge
Fragmented supply-chain operations needed a consolidated, continuously-improving centre of excellence with clear ownership and measurable value.
Approach
A Design–Build–Operate–Optimize–Transfer engagement to set up a Global SCM Centre of Excellence end to end.
Outcome
A running SCM CoE with embedded control towers and a roadmap that compounds efficiency over time, then transferred to the client.
/04

AI-Driven Predictive Maintenance

Integrated Manufacturing
Challenge
Unplanned downtime at a large integrated factory was eroding throughput and inflating maintenance cost.
Approach
Built an AI-driven predictive maintenance model on plant and equipment data to anticipate failures before they occur.
Outcome
Shift from reactive to predictive maintenance — fewer unplanned stoppages and better-planned interventions across the factory.
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